PRIVACY NOTICE

Last updated: 29 April 2026

1. Introduction

This privacy notice explains how Kirstie Walker-Poole Ltd, uses, and protects your personal data when you use this website.

By using this website and providing your details, you confirm that you are over 13 years of age.

Kirstie Walker-Poole Ltd is responsible for your personal data and acts as the data controller. In this notice, “we”, “us”, and “our” refer to Kirstie Walker-Poole Ltd.

Contact details

Business name
Kirstie Walker-Poole Ltd

Email address
hello@pauseandbeyond.com

If you need to update any personal information we hold about you, please email hello@pauseandbeyond.com.

2. What data we collect, why we collect it, and our lawful basis

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data:

Communication Data

This includes any communication you send to us, whether through the website contact form, email, or any other direct contact.

We process this data to communicate with you, keep records, and manage any legal matters.

Lawful basis: legitimate interests, namely responding to enquiries, keeping records, and protecting the business where necessary.

Customer Data

This includes data relating to purchases or bookings of services, such as your name, email address, phone number, billing details, and information about the services you enquire about or purchase.

We process this data to provide services, manage payments, and keep records of transactions.

Lawful basis: performance of a contract, or taking steps at your request before entering into a contract.

User Data

This includes data about how you use the website and any information you submit through forms or similar features.

We process this data to operate the website, maintain security, and manage the business effectively online.

Lawful basis: legitimate interests, namely running and protecting the website and business.

Technical Data

This includes information such as your IP address, browser type, device information, page views, and how you move through the website.

We process this data to understand website usage, improve performance, maintain security, and assess the effectiveness of our website and communications.

Lawful basis: legitimate interests, namely improving and protecting the website and supporting business growth.

Marketing Data

This includes your preferences for receiving updates or marketing communications from us.

We process this data to send relevant updates, where lawful, and to understand how people engage with our services.

Lawful basis: consent or legitimate interests, depending on the circumstances.

3. Sensitive data

Because Pause & Beyond offers coaching and support related to midlife transition, menopause, identity change, and wellbeing, we may sometimes collect sensitive personal data where it is relevant to the services being provided. This may include information about your health or other personal circumstances.

We will only process sensitive data where we have a lawful basis to do so, including your explicit consent where required.

If we need this information in order to provide a service, we will explain why and seek any necessary consent.

We do not carry out automated decision-making or automated profiling.

4. How we collect your personal data

We may collect personal data:

  • directly from you, for example when you fill in a form, enquire about coaching, book a service, or email us

  • automatically, through cookies and similar technologies when you use the website

  • from third-party service providers, where relevant, such as analytics or website tools

  • from publicly available sources, where lawful and appropriate

For more information about cookies, please see our Cookie Policy.

5. Marketing communications

We may send you marketing communications where:

  • you have given your consent, or

  • we have a legitimate interest in doing so, in accordance with applicable law

You can opt out of marketing communications at any time by emailing hello@pauseandbeyond.com.

Opting out of marketing will not affect service-related communications.

We will not share your personal data with third parties for their own marketing purposes without your express consent.

6. Disclosures of your personal data

We may share your personal data with:

  • service providers who provide website, IT, payment, scheduling, or system administration services

  • professional advisers, such as lawyers, accountants, insurers, or auditors

  • regulators or authorities where required by law

  • third parties involved in a business sale, restructuring, or transfer, if ever relevant

Any third parties processing data on our behalf are required to do so lawfully and securely.

7. International transfers

Some of the third-party tools we use may process data outside the UK. Where this happens, we will ensure that appropriate safeguards are in place so that your personal data continues to be protected.

These safeguards may include adequacy decisions, approved contractual clauses, or other lawful transfer mechanisms.

8. Data security

We have appropriate security measures in place to protect your personal data from being lost, misused, altered, disclosed, or accessed without authorisation.

Access to personal data is limited to those who genuinely need it for business purposes.

We also have procedures in place to deal with suspected personal data breaches and will notify you and any regulator where we are legally required to do so.

9. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting requirements.

In deciding how long to retain data, we consider the nature of the data, the purpose for which it is used, and any legal obligations that apply.

Where personal data is no longer needed, we will delete it or anonymise it.

10. Your legal rights

Under data protection law, you have rights in relation to your personal data, including the right to:

  • request access to your personal data

  • request correction of inaccurate data

  • request erasure of your data

  • request restriction of processing

  • object to processing

  • request transfer of your data

  • withdraw consent where consent is the legal basis for processing

To exercise any of these rights, please email hello@pauseandbeyond.com.

You can also find out more about your rights on the ICO website:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

We aim to respond to legitimate requests within one month.

If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

We would appreciate the chance to address any concerns first.

11. Third-party links

This website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy notices before providing any personal data.

12. Cookies

This website uses cookies to support functionality and understand how the site is used. You can control cookies through your browser settings.

For more information, please see our Cookie Policy.