PRIVACY NOTICE

Last updated: 29 September 2026

1. Introduction

This privacy notice explains how Kirstie Walker-Poole Ltd, trading as Pause & Beyond, collects, uses and protects your personal data when you use this website, sign up to our emails, or work with us as a coaching client.

By using this website and providing your details, you confirm that you are 18 or over.

Kirstie Walker-Poole Ltd is responsible for your personal data and acts as the data controller. In this notice, “we”, “us” and “our” refer to Kirstie Walker-Poole Ltd.

Contact details

Business name: Kirstie Walker-Poole Ltd, trading as Pause & Beyond

Company number: 16896369

Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

ICO registration number: ZC146964

Email address: hello@pauseandbeyond.com

If you need to update any personal information we hold about you, please email hello@pauseandbeyond.com.

2. What data we collect, why we collect it, and our lawful basis

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data:

Communication Data

This includes any communication you send to us, whether through the website contact form, email, phone or any other direct contact.

We process this data to communicate with you, keep records, and manage any legal matters.

Lawful basis: legitimate interests, namely responding to enquiries, keeping records, and protecting the business where necessary.

Customer Data

This includes data relating to purchases or bookings of services, such as your name, email address, phone number, billing details, and information about the services you enquire about or purchase.

We process this data to provide services, manage payments, and keep records of transactions.

Lawful basis: performance of a contract, or taking steps at your request before entering into a contract.

User Data

This includes data about how you use the website and any information you submit through forms or similar features.

We process this data to operate the website, maintain security, and manage the business effectively online.

Lawful basis: legitimate interests, namely running and protecting the website and business.

Technical Data

This includes information such as your IP address, browser type, device information, page views, and how you move through the website.

We process this data to understand website usage, improve performance, maintain security, and assess the effectiveness of our website and communications.

Lawful basis: legitimate interests, namely improving and protecting the website and supporting business growth.

Marketing Data

This includes your preferences for receiving emails and updates from us.

We process this data to send you our emails if you have signed up to receive them, and to understand how people engage with them.

Lawful basis: your consent, which you give when you sign up.

3. Coaching clients

If you work with us as a coaching client, we also process:

•      Your contact details and the details of an emergency contact you give us.

•      The information you share on your intake form, which may include information about your health.

•      Notes from our coaching sessions.

•      Recordings of sessions, only where you have agreed to this in writing.

•      Records of your bookings, payments and our communications.

We use this information to provide your coaching safely and well. Our lawful bases are the performance of our contract with you and, for sensitive information, your explicit consent. How we keep your information confidential, and the limited situations in which we may need to share it, are set out in your Coaching Agreement.

4. Sensitive data

Because Pause & Beyond offers coaching and support related to midlife transition, menopause, identity change and wellbeing, we may sometimes collect sensitive personal data where it is relevant to the services being provided. This may include information about your health or other personal circumstances.

We will only process sensitive data where we have a lawful basis to do so, including your explicit consent where required.

If you become a coaching client, we ask for your explicit consent in your Coaching Agreement before you share any sensitive information with us, for example on your intake form. You can withdraw your consent at any time by emailing hello@pauseandbeyond.com.

We do not carry out automated decision-making or automated profiling.

5. How we collect your personal data

We may collect personal data:

•      directly from you, for example when you fill in a form, enquire about coaching, book a service, or email us

•      automatically, through cookies and similar technologies when you use the website

•      from third-party service providers, where relevant, such as analytics or website tools

•      from publicly available sources, where lawful and appropriate

For more information about cookies, please see our Cookie Policy.

6. Marketing communications

We only send you marketing emails if you have signed up to receive them. Our emails are sent using MailerLite.

You can opt out at any time by using the unsubscribe link in any email, or by emailing hello@pauseandbeyond.com. Opting out of marketing will not affect service-related communications.

We will not share your personal data with third parties for their own marketing purposes without your express consent.

7. Disclosures of your personal data

We may share your personal data with:

•      the service providers we use to run our coaching practice: Google (Google Meet video calls), Calendly (booking), MailerLite (email newsletters), Tide (business banking), Capsule CRM (client records), CircleLoop (business phone) and Framer (our website)

•      a coaching supervisor or mentor, only in anonymised form, as set out in our Coaching Agreement

•      your GP or another professional, only if you ask us to and give your written consent, or where we must share information to keep you or someone else safe, as set out in our Coaching Agreement

•      professional advisers, such as lawyers, accountants, insurers or auditors

•      regulators or authorities where required by law

•      third parties involved in a business sale, restructuring or transfer, if ever relevant

Any third parties processing data on our behalf are required to do so lawfully and securely.

8. International transfers

Some of the third-party tools we use may process data outside the UK. Where this happens, we will ensure that appropriate safeguards are in place so that your personal data continues to be protected.

These safeguards may include adequacy decisions, approved contractual clauses, or other lawful transfer mechanisms.

9. Data security

We have appropriate security measures in place to protect your personal data from being lost, misused, altered, disclosed, or accessed without authorisation.

Access to personal data is limited to those who genuinely need it for business purposes.

We also have procedures in place to deal with suspected personal data breaches and will notify you and any regulator where we are legally required to do so.

10. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting requirements. In particular:

•      Session notes: six years after our coaching ends, then deleted securely.

•      Recordings of sessions: deleted within 30 days of the session. If you ask for a copy for your own use, we will send it to you before deleting ours.

•      Financial and transaction records: six years, to meet tax and accounting requirements.

For other data, we consider the nature of the data, the purpose for which it is used, and any legal obligations that apply. Where personal data is no longer needed, we will delete it or anonymise it.

11. Your legal rights

Under data protection law, you have rights in relation to your personal data, including the right to:

•      request access to your personal data

•      request correction of inaccurate data

•      request erasure of your data

•      request restriction of processing

•      object to processing

•      request transfer of your data

•      withdraw consent where consent is the legal basis for processing

To exercise any of these rights, please email hello@pauseandbeyond.com. We aim to respond to legitimate requests within one month.

You can find out more about your rights on the ICO website: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/

If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk or on 0303 123 1113. We would appreciate the chance to address any concerns first.

12. Third-party links

This website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy notices before providing any personal data.

13. Cookies

Our own website pages do not place cookies on your device. The booking calendar on our Contact page is provided by Calendly, which uses its own cookies and asks for your choices when the calendar loads. You can also control cookies through your browser settings.

For more information, please see our Cookie Policy.