Terms of Business

Last updated: 4 May 2026

Information about us

These terms apply to the supply of services by Kirstie Walker-Poole Ltd, trading as Pause & Beyond.

You can find key information about us and our services on our website and in our communications with you before you book. We will also confirm the key details of your booking in writing, usually by email.

Business name
Kirstie Walker-Poole Ltd

Company number
16896369

Registered office
79 Alexander Street, Chesham, HP5 3EG

Email
hello@pauseandbeyond.com

By purchasing services from us, you agree to these terms.

1. Introduction

These terms explain how we work, what you can expect from us, and what we ask of you in return. They also set out the basis on which coaching services, programmes, and related materials are provided.

If anything is unclear, please contact us before booking.

2. How we work together

Our intention is to create a coaching relationship that is supportive, respectful, and professionally boundaried.

We commit to:

  • providing a safe and confidential space

  • bringing professional skill, care, and attention to the work

  • treating you with respect, dignity, and compassion

  • working honestly and transparently, with appropriate boundaries

  • signposting you to other professionals where needed

Coaching is a collaborative process. Its value depends in part on your willingness to engage openly and take responsibility for your own reflections, choices, and actions.

3. Coaching disclaimer

Coaching is a reflective and developmental process. It is not:

  • therapy

  • counselling

  • mental health treatment

  • medical advice

  • a substitute for professional legal, financial, medical, or therapeutic support

We do not diagnose, treat, or guarantee outcomes. You remain responsible for your own decisions, wellbeing, and actions.

If at any point we believe you would be better supported by another form of help, we may pause or end the coaching relationship and suggest appropriate alternative support.

Coaching can be highly valuable, but outcomes vary. No specific results are guaranteed. Progress depends on your participation, circumstances, and commitment.

4. Client responsibilities

To help us work effectively together, you agree to:

  • attend sessions on time

  • engage honestly and openly

  • take responsibility for your own choices and actions

  • let us know about any relevant accessibility needs

  • use any coaching materials for your own personal use only

  • seek professional support where needed outside the scope of coaching

Your progress will depend in part on your own effort, engagement, and circumstances.

5. Confidentiality

Everything shared in coaching is treated with care and confidentiality.

We will only break confidentiality where:

  • you give explicit permission

  • we are legally required to do so

  • we believe you or someone else may be at risk of serious harm

We keep minimal notes, stored securely, and retained only for as long as necessary in line with legal obligations and good practice.

6. Changes to these terms

We may update these terms from time to time.

Any changes will take effect when they are published on the website, unless stated otherwise. Please check these terms before purchasing services.

If changes affect any existing arrangement with you, we will notify you where appropriate.

7. Privacy and acceptable use

Any personal information you provide is handled in accordance with our Privacy Notice.

By using our website, you also agree not to misuse it or attempt to interfere with its operation.

8. Age requirement

You must be at least 18 years old to purchase services from us.

9. Acceptance of your order

A contract between you and us begins only when we confirm your booking or order in writing, usually by email.

Until that point, we are not obliged to provide services.

Any marketing materials, website copy, social media content, or general descriptions are for information only and are not contractual.

10. Entire agreement

These terms, together with our Privacy Notice, form the entire agreement between you and us and replace any previous discussions, understandings, or arrangements relating to the services.

11. Representations

By entering into a contract with us, you acknowledge that you are not relying on any statement or representation that is not expressly set out in these terms or in our Privacy Notice.

Except where expressly stated, we do not give any warranties or undertakings in relation to the services beyond those required by law.

12. Providing the services

Services will begin on the date agreed with you or as set out in your confirmation email or invoice.

We aim to deliver services on time, but delays may occasionally occur due to circumstances outside our control.

We may need information from you in order to provide services properly. If this information is not provided, or is incomplete or inaccurate, we may need to delay or pause the service.

We may also pause services to:

  • address technical or administrative issues

  • make agreed improvements

  • respond to urgent or unexpected circumstances

  • suspend services where payment is overdue

If services are paused by us, we will give you as much notice as reasonably possible where appropriate.

Any materials, digital products, tools, worksheets, or resources provided as part of the services remain our intellectual property unless otherwise stated.

13. Session cancellation and rescheduling

To keep things fair and consistent:

  • sessions cancelled or rescheduled with less than 24 hours’ notice may be charged in full

  • sessions cancelled with more than 24 hours’ notice can usually be rescheduled without charge

  • missed sessions without notice will normally be treated as used

  • if we need to reschedule, we will give as much notice as possible and offer an alternative where available

Any expiry dates for packages or programmes will be made clear when you book.

14. If there is a problem

If you are unhappy with any part of the service, please let us know as soon as reasonably possible so that we have the opportunity to address it.

We ask that you:

  • contact us promptly

  • explain the issue clearly

  • allow us a reasonable opportunity to respond or put things right

We will make every reasonable effort to resolve genuine concerns within 7 days where possible.

Nothing in these terms affects your legal rights as a consumer.

15. Your right to cancel before services begin

Before services begin, you may have a legal right to cancel within 14 days of our written confirmation of your order.

If you cancel within that period and services have not yet started, we will refund any advance payment you have made.

If you ask us to begin providing services during that 14-day period and then cancel, we may charge for the part of the services already provided.

If the services have already been fully completed, you will not have a right to cancel simply because you are still within the 14-day period.

16. Ending the contract

We may end the contract if:

  • you do not pay sums due

  • you commit a material breach of these terms and do not remedy it within 14 days of being asked to do so in writing

You may end the contract if we materially breach these terms and do not remedy that breach within 14 days of you asking us to do so in writing.

If the contract ends:

  • any outstanding fees remain payable

  • access to services and materials may end

  • relevant intellectual property protections continue to apply

17. Price and payment

Prices are shown on the website, agreed with you directly, or set out in the invoice or booking confirmation.

We may change prices at any time, but any changes will not affect bookings already confirmed.

Unless otherwise stated:

  • payment is due in advance

  • fees are non-refundable except where required by law

  • instalment arrangements must be agreed in writing

If payment is late, we may charge interest at 3% above the Bank of England base rate, calculated daily from the due date until payment is received.

Late payment may also result in services being paused.

18. Intellectual property

All materials, frameworks, worksheets, resources, and digital content provided as part of our services remain the property of Kirstie Walker-Poole Ltd unless otherwise stated.

You are granted a personal, non-transferable licence to use these materials for your own use only.

You may not copy, reproduce, share, publish, distribute, or use them commercially without our written permission.

19. Limitation of liability

We are responsible for loss or damage you suffer where it is a foreseeable result of our negligence or breach of contract.

We are not responsible for loss or damage that is not foreseeable.

Our total liability to you in connection with the services shall not exceed the total fees paid by you for those services.

We are not liable for:

  • losses that could not reasonably have been anticipated

  • business losses where services are intended for personal use

  • decisions you make based on coaching conversations

  • loss of income, profits, opportunity, or indirect or consequential loss

Nothing in these terms excludes or limits liability for:

  • fraud or fraudulent misrepresentation

  • death or personal injury caused by negligence

  • any other liability that cannot legally be excluded

20. Circumstances beyond our control

We are not liable for failure or delay in performing our obligations where this results from circumstances beyond our reasonable control.

This may include events such as:

  • illness

  • strikes or industrial action

  • fire, flood, or storm

  • failure of telecommunications or digital systems

  • epidemic or pandemic

  • civil unrest, war, or other major disruption

If such circumstances affect the services:

  • we will let you know as soon as reasonably possible

  • our obligations may be suspended for the period affected

  • time for performance may be extended accordingly

If the disruption continues for more than 30 days, either party may cancel the contract.

21. Notices

You can contact us by email, post, or any contact details provided on the website.

We will contact you using the details you provided when placing your order or enquiry.

22. Other important terms

We may transfer our rights and obligations under these terms to another person or entity. If we do, we will let you know in writing.

You may not transfer your rights or obligations under these terms to another person without our written agreement.

This contract is between you and us only. No third party has any right to enforce any part of it.

If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue in full force.

If we do not immediately enforce any right we have under these terms, that does not mean we have waived that right.

These terms are governed by English law, and the courts of England and Wales will have jurisdiction over any dispute arising from them.

23. Contact us

If you have any questions about these terms, please contact us:

Phone
07525 781760

Email
hello@pauseandbyond.com

If you want, I can now do a final pass to align this with the other legal pages and update the contact details and domain to Pause & Beyond throughout.